Once an order is confirmed following are the condition from Alby Food Products

• You can change or cancel an item or the entire order within 24 hrs of order placement. In order to cancel a part of order you need to cancel the full order and replace the order again.
• In case of replacing/cancelling the order, the payment of pervious/cancelled order will be transfer via a same source of payment in next 24- 48 hrs. Pls note this will not be immediate process and might take time due to bank holiday.

Alby Food Products will not accept return or refund requests in any of the below situations, we are more than happy to work with our customer to find an amicable settlement that is fair to all parties.

In case of Damaged product

• Inform us about the damaged product within 2 days from delivery date via email to albyfoodproducts@gmail.com
• In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
• In case of multiple item shipments, only the affected product can be replaced.
• We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
• Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
• After informing us we can further ask for more details.

In case of Missing product

• If the product is not delivered.
• Inform us of missing product within 2 days from the delivery date via email to albyfoodproducts@gmail.com
• In the email, the order number, the image of the invoice needs to be sent.
• We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product.
• Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.

In case of spoiled product

• ALBY FOOD PRODUCTS need to be notified of spoilage of product within 10 days from the delivery date via email to albyfoodproducts@gmail.com
• In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared.
• We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained.
• We will work with you on providing an amicable solution.
• Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
• Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.